Support
Warranty and Support
What is the warranty?
Your League Frame comes with a warranty against manufacturing defects for 1 year from the date of purchase. If your League Frame has a defect covered by this warranty, please send details to hello@leagueframe.com and we will arrange a repair or replacement.
How long will League Frame be supported?
Your League Frame will be supported for a minimum of three years from the date of purchase.
Is League Frame certified?
Yes, League Frame has UKCA marking for sale in the UK, and CE marking for sale in the EU.
How can I recycle my old electricals?
Recycling your old electricals is easy!
Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.
Why recycle?
Unwanted electrical equipment is the UK’s fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We’re proud to support your local authority in providing local recycling facilities for electrical equipment.
To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.
How are we helping?
In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back Scheme (DTS).
To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.
Troubleshooting
Do you have a Quick Start Guide and a User Manual?
Yes - you can download them here:
The display flashes and flickers before updating my league
The display flashes for up to 30 seconds each time it refreshes. This is perfectly normal and it ensures the clearest display of your league information.
I can’t get my League Frame to connect to my Wi-Fi network
Keep your League Frame close to your phone/computer throughout the setup process.
Please check that your network name and password are entered exactly as they appear on your router information. These details are case sensitive.
League Frame will only connect to password protected 2.4 GHz networks, and it will not connect to 5 GHz networks.
League Frame cannot be used with networks that require you to login through a web page.
My Wi-Fi details have changed. How can I update them in my League Frame?
Hold the button on the back of your League Frame for 10 seconds and then release it. After a few minutes, the display will show the Quick Start Guide and you can setup Wi-Fi details again.
The Quick Start Guide has appeared on my League Frame – how do I get my league information back?
If you have not changed your Wi-Fi details, then you can power cycle your League Frame: remove power, reconnect power, and then wait a few minutes for your League Frame to refresh.
If your Wi-Fi details have changed, then please follow the displayed instructions to setup your League Frame with your new details.
My League Frame has not updated when it should have done
League information will refresh at the time interval you have selected in your device settings (using the Device Setup). Check that you have waited for your selected refresh time.
Check that there is power to your League Frame (you will see a green LED at the rear) and that your Wi-Fi network is working.
If you are sure that there is new information that should be displayed, and you have waited for your specified refresh interval, you can power cycle your League Frame: remove power, reconnect power, and then wait a few minutes for your League Frame to refresh.
When I press the button, the display does not change
It takes a couple of minutes for your League Frame to update after you have pressed the button.
The button will only change the display if you have multiple leagues setup. Please check your account to ensure that you have multiple leagues enabled.
If this does not resolve your issue, you can power cycle your League Frame: remove power, reconnect power, and then wait a few minutes for your League Frame to refresh.
I cannot resolve my issue, or it is not listed here
Please e-mail hello@leagueframe.com and we will be happy to help you.